“Certified Organic” Includes More Than Just Organic Cotton Sheets

organic cotton sheetsAt InnStyle, we’ve long offered products that carry the “certified organic” label, but what does that distinction really mean in connection to the organic cotton sheets, towels, etc. we sell?

Organic certification only applies to cotton grown according to strict requirements governing fiber production and processing and the use of pesticides and fertilizers.

In this blog post, we’ll look at two of the international organizations that certify organic products such as cotton sheets, cotton towels and other cotton products such as robes, duvets, etc..

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Mattress Toppers: Keep a Feather Bed or Fiber Bed on Hand

mattress toppersWhen you’ve been in business for more than 60 years, people come to you with questions.

For example: When would you suggest purchasing  mattress toppers for our beds?

And the answer is that a mattress topper is something hotels, vacation rentals and bed & breakfast owners should consider if they’ve just bought a new mattress, or are trying to salvage an older one.

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8 Details for Running a Good Restaurant

Group Of Friends Enjoying Meal In RestaurantA few years ago, there was an American Express ad where celebrity chef Rocco DiSpirito unleashed a scary statistic for anyone interested in running a good restaurant: 90 percent of all eateries fail within their first year.

The good news is that there’s no evidence that figure is true. The bad news is that the actual numbers aren’t much more encouraging. Only 20 percent of all restaurants make it past the five-year mark.

There are some major factors that can make or break a restaurant – food quality, management, location – but there are also some smaller steps you can take to help ensure your success.

Here’s a great infographic showing the eight details to think about when making sure you’re running a good restaurant.

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Guests Want Clean, Comfortable Beds

white sheetsGuests want clean rooms. It’s a fairly obvious statement, and one that’s been proven by customer surveys.

Your customers expect your rooms and beds to meet their expectations, and if that doesn’t happen, they’ll complain to management and ask for a remedy: a different room.

We addressed this issue in our last blog post about clean white sheets, towels and bed bugs. A tired-looking room, with a worn carpet, faded draperies, broken blinds or ripped towels sends the wrong message. Every guest deserves a well-appointed and clean room every time.

What else do guests want? Here’s a list:

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Guests Want Clean Sheets and Towels (And No Bed Bugs)

After almost 30 years of serving the hospitality industry, I have seen many changes, but one thing has remained the same:

Whether people are on vacation or traveling for business, they want to stay in a clean room with clean sheets, clean towels and clean bedding.

Guests have become even more conscious of room cleanliness in recent years thanks to some high-profile and widespread beg bug invasions.

We’ve written blog posts in the past about protecting a room and a bed against bed bugs. If guest finds – or worse, is bitten by – a bed bug, it can be an expensive proposition.

That’s why protection is your best prevention. Be vigilant in checking your room each time a guest checks in our checks out.

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What Products Should I Purchase First?

innkeepers start-up listIt’s one of the most common questions we get from potential customers: “We’ve just bought a new property. What products should we purchase first?”

Unfortunately, there’s no single correct answer to this question. In fact, we’ll have questions of our own: How many rooms does your property have? Are you buying a property that was already in use, or building something new? Are you turning your home into a bed & breakfast? Or a country inn, where you’ll be serving breakfast and dinner?

By asking these questions, our staff can gather the information they need to advise customers about the right products for their property.

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For Bed Linens, Innkeepers Know Quality Trumps Price

InnStyle’s parent company, County Linen, opened its doors in 1952. That’s a long, long time. Not many businesses can say they have survived for that long.

Like the name suggests, we started as a linen store, a small family business run by my father-in-law, Jack Sternthal. As time went on, Jack’s sons graduated from college and joined the family business. We eventually had three locations, with our main store moving to a 30,000-sq. foot building where we provided linens, furniture, accessories, flooring, custom window treatments and bedding.

We launched InnStyle in 1988. Starting with a catalog, we began providing bed and breakfast properties with quality bed linens and other items for their rooms.

InnStyle began with customers who owned bed and breakfast properties in tourist destinations like New Hope, PA and Lambertville, NJ coming to shop at our store in Doylestown.

But it eventually morphed into an internet shopping experience, as our innkeepers began to put their businesses online. Visitors to our site can now find wholesale and retail shopping carts.

So why are we talking about all this?

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Helping Customers Choose the Best Products

Young couple standing at hotel corridor upon arrivalAt InnStyle, we live by a simple rule:

Treat our customers – whether they own hotels, beds and breakfasts, vacation rental properties or other commercial entity– as well as they would treat their guests.

When we speak to our customers in person, over the phone or via e-mail, we want to be certain they know how much we value their business.

That’s why we’re excited to be heading to the annual AIHP conference at the end of January. Going to a conference is always an exciting time, as it gives us the opportunity to reconnect with long-time clients and meet future customers.

We find that our customers appreciate the time allowed to visit our booth, see what products we’re offering, and learn the benefits each one brings. Whether it’s getting the feel of a towel or laying on a mattress, we’re happy to let potential customers experience our products, and are always ready to answer their questions.

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