Tag Archives: hospitality industry

Information regarding the hospitality industry including news updates and articles.

Improve ROI by Personalizing Your Guests’ Experience

Family Checking In At Hotel Reception Smiling

It’s nice to be on a first name basis with a business.

While being addressed as “Mr.” or “Ms.” is a sign of respect, it can also feel like you’re being summoned to the principal’s office.

Your hotel guests likely feel the same way. They enjoy personalized service, whether they’re staying in a hotel or talking to their cable company. Continue reading

Innkeepers Know Repeat Guests Drive Long Term Success

In 2013, the New York Times told the story of Leslie Ciminello, a business traveler and frequent guest at the Hotel 1000 in Seattle.

Why did she keep coming back? Because the hotel would make sure to keep her room refrigerator stocked with lactose-free milk and gluten-free cereal.

“It’s one of the small but significant ways the hotel has kept her coming back,” wrote the Times’ Harriet Edelson, who noted that hotels around the country “are increasingly emphasizing personalized services that do not show up on any list of amenities.” Continue reading

How to Turn One-Time Guests into Loyal Customers

Couple doing the check-in at a hotel

Hotel, inn, vacation rental stays might be temporary, but that doesn’t mean you’ll never see your guests again. With careful planning, you can turn them into repeat customers.

Repeat customers are good business: it’s easier to keep them than it is to attract new clients, and they’ll spend more than someone staying with you for the first time.

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The Hospitality Industry is Constantly Evolving

continentalWe just returned from the AIHP conference in Nashville and I was reflecting on why attending these types of events is so important…

My husband and I have traveled quite often during our 50 years together, staying in a variety of resorts, hotels, bed and breakfasts and “economy hotels”.

And when we began to enjoy longer stays at vacation rental properties in Florida, I noticed many of the “economy” properties we stopped at during our trips to and from the Sunshine State were no longer providing  just “economy” quality and service.

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Design Ideas for the Modern Innkeeper

Bed and Breakfast SignThe concept of the “Bed and Breakfast” rose to popularity in United States during the 1800’s to provide respite and sustenance to miners, prospectors, and other pioneers as they made their way across the country in the development of the American West. Even as competition increased as more inns, lodges and hotels were built in the 1900’s, B&B’s remained popular and was seen as an affordable accommodation for people traveling through small towns or in areas that weren’t developed.

In the 21st century, B&B’s offer a cozy and accommodating alternative to the corporate hotel or motel − and are often found in locations that offer historical, leisure or small town attractions. For most travelers, the unique touches that distinguish a B&B were clearly the primary reason for selecting this lodging option. Words like “charm,” ambience,” “quaintness,” and “atmosphere” are often used to describe this intangible appeal.

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