The guest is the most important part of any hospitality business. They are what brings you to your job every day and help you make a living. Whether you are an innkeeper, a rental property owner, or a manager, you are directly interacting with and serving your guests daily. This could include making sure the guests’ bedding is properly washed, the necessary room accessories and amenities are in place, and the meals being served are well-prepared. Your ultimate goal is to keep your guests satisfied and make them want to come back. It would also be nice if they were happy enough to recommend your business to their friends and increase your public image in a positive way. This blog will explain why customers give good reviews, how to handle negative customer reviews, and ways your property can get more positive customer reviews.
Tag: care tips for innkeepers
Unique tips and information that can be utilized by innkeepers to provide an exceptional guest experience.
Bathrobe Benefits: Necessity or Luxury
Property managers are always looking for ways that they can add an extra “wow” to their property to help it stand out from the competition. It is a given that guests should arrive for their stay with comfortable bedding, a room with plush and bright white towels, and room accessories like luggage racks and a coffeemaker. Another amenity guests may greatly appreciate is bathrobes. Bathrobes are one of the few personal products that straddle the line between necessity and luxury.
They can provide guests with high levels of comfort and relaxation because of how soft and cozy they are. But bathrobes can have practical implications as well. This blog post will highlight some of the benefits bathrobes can offer your guests.
Continue reading Bathrobe Benefits: Necessity or Luxury →
How Often Do Hotels Replace Pillows?
How long have you had the pillow you sleep on every night?
Two years? Four years? Six?
When you check into a hotel, the pillows you sleep on will likely be much newer, as hotels replace pillows fairly frequently.
Continue reading How Often Do Hotels Replace Pillows? →
How to Get Blood Out of Sheets
As stains go, blood is one of the worst.
It’s easy to see a blood stain and feel like Shakespeare’s Lady Macbeth, driven to the brink of madness by that spot that…just…won’t…come…out.
But getting blood stains out of hotel bed sheets doesn’t have to feel like an impossible task. Whether the stain is fresh or has had time to soak in overnight, there are numerous methods for restoring your sheets to pristine condition.
Continue reading How to Get Blood Out of Sheets →
How to Fold a Fitted Sheet
You pride yourself on having a neat, well-organized linen closet, with all your towels, washcloths, sheets and pillowcases cleanly squared away.
Then it comes time to fold a fitted sheet, and all bets are off.
As housekeeping chores go, this one can feel like a wrestling match, only your opponent is a squid, or a puff of smoke.
Continue reading How to Fold a Fitted Sheet →
How to Choose the Best Beach/Pool Towel
There are the towels you use to dry off with after your shower, and the towels you take to the pool or the beach.
In theory, there really shouldn’t be much difference. After all, a towel is a towel, right?
But you wouldn’t want to bring the plain old, worn out beige towels you use at home on your trip to the beach. Your beach towels shouldn’t be bland, they should be big and bold.
Read on to find out how you can choose the best possible beach towel.
Continue reading How to Choose the Best Beach/Pool Towel →
How Often Do Hotels and Inns Replace Mattresses?
Your hotel might have a James Beard Award-winning chef working in its kitchen.
Guests might be able to look out on a gorgeous view that lets them see for miles.
You might employ the most responsive housekeepers and the city’s most knowledgeable concierge.
But none of that will matter if your guests spend the night on a lackluster mattress.
Continue reading How Often Do Hotels and Inns Replace Mattresses? →
What Types of Mattresses Do Luxury Hotels, Inns and B&Bs Use?
What’s the Best Way to Care for Hotel Sheets?
There’s nothing quite like going to bed beneath a set of freshly washed sheets.
It’s a nice feeling when you’re at home, but something guests at your inn, bed and breakfast or vacation rental property will think of as a given. You check into an establishment, you expect to find clean, high quality hotel-style sheets.
But how do you keep those sheets clean and comfortable week after week, guest after guest? In this blog post, we’ll explore the best ways for you to care for bedding at your hotel, inn, bed and breakfast or vacation rental property.
Continue reading What’s the Best Way to Care for Hotel Sheets? →
10 Supplies No Bed and Breakfast Should Be Without
If you visit Farmington, New Mexico, you can stay at Kokopelli’s Cave Bed and Breakfast, with rooms that are 70 feet underground.
The Red Caboose Getaway in Sequim, Washington lets you stay in one of six unique luxury train cars and experience the magic of an old-fashioned railway journey.
And at the Out ‘n’ About Treehouse Treesort in Oregon, guests live like the Swiss Family Robinson, in rooms built in treetops towering above the earth.
Continue reading 10 Supplies No Bed and Breakfast Should Be Without →