You’re a busy innkeeper. So busy, in fact, that while the rest of America was braving the crowds on Black Friday, you were at work, immersed in the busiest travel weekend of the year.
Now, with 13 shopping days left until Christmas, you’ve begun to feel the pinch. You need to buy gifts for your loved ones, but you just don’t have the time. Continue reading
We all know Thanksgiving is a busy travel time, but this year’s Thanksgiving might be the busiest ever.
The federal Transportation Security Administration says it expects to screen nearly 3 million people a day in the stretch between November 16 and November 25. That’s to say nothing of all the people who will travel by car this holiday and that can translate to a busy time for your bed and breakfast. It might be a stressful few weeks, but it’s also an ideal time to impress your guests and keep them coming back. Continue reading
There are fewer things more comforting than a blanket.
Charles Schulz didn’t just invent the idea of a security blanket – excuse the pun – out of whole cloth with Linus in the Peanuts cartoons. Children have long turned to blankets to provide a sense of well-being.
And while we may outgrow our need to keep our blankets – or teddy bears or whatever comfort objects we trusted – our need to sleep with a warm, comfortable blanket never goes away. Continue reading
Every vacation rental property is different. That’s part of their charm. You’re catering to people who want something that feels a little more lived-in than a hotel.
But there are some things that most vacation rentals – at least the good ones – have in common, things that make guests feel more at home. Let’s look at some of the things you’ll find at a successful vacation rental property. Continue reading
You’re fresh from the shower and not ready to get dressed again. At moments like this, there’s nothing quite like the feeling of slipping into a warm, fluffy bathrobe.
Your guests feel the same way, which is why bathrobes have long been a crucial part of good hotel service. But like anything in your establishment that provides guests with comfort, robes require proper care. In this blog post, we’ll look at some of the essentials of care for bathrobes. Continue reading
The pillow is the cornerstone of the most important thing you can offer guests: A good night’s sleep. According to a survey by the National Sleep Foundation, 91 percent of all participants listed a pillow as the most important part of getting a proper night’s rest.
And a comfortable pillow is a well-cared-for pillow. That’s why we’re going to devote this week’s blog post to proper pillow procedure: how to clean pillows, particularly how to wash down pillows. And can you wash memory foam pillows?
Buying outdoor furniture for hotels or restaurants involves a bit of a juggling act.
No, we’re not saying you need to literally juggle a bunch of tables and chairs. This the metaphorical kind of juggling, requiring you to find the right mix of appearance, functionality, and durability.
And if you’re going to be entertaining guests outdoors – whether it’s at a hotel, B&B or vacation rental – you’ll want to make sure your exterior furniture is as comfortable as your indoor collection.
It’s nice to be on a first name basis with a business.
While being addressed as “Mr.” or “Ms.” is a sign of respect, it can also feel like you’re being summoned to the principal’s office.
Your hotel guests likely feel the same way. They enjoy personalized service, whether they’re staying in a hotel or talking to their cable company. Continue reading
In 2013, the New York Times told the story of Leslie Ciminello, a business traveler and frequent guest at the Hotel 1000 in Seattle.
Why did she keep coming back? Because the hotel would make sure to keep her room refrigerator stocked with lactose-free milk and gluten-free cereal.
“It’s one of the small but significant ways the hotel has kept her coming back,” wrote the Times’ Harriet Edelson, who noted that hotels around the country “are increasingly emphasizing personalized services that do not show up on any list of amenities.” Continue reading
Hotel, inn, vacation rental stays might be temporary, but that doesn’t mean you’ll never see your guests again. With careful planning, you can turn them into repeat customers.
Repeat customers are good business: it’s easier to keep them than it is to attract new clients, and they’ll spend more than someone staying with you for the first time.