Which Hotel Amenities Matter Most to Guests?

Luxury hotel room

The next time you’re visiting New York, check into the Ty Warner Penthouse at the Four Seasons Hotel.

Guests in this suite can enjoy a 360-degree view of the Manhattan skyline, and sleep in a king-sized bed that features a 22-karat gold bedspread.

Of course, this all assumes you have $50,000 to spend for a single night’s stay.

Most of us don’t. And that’s fine. Your guests don’t expect such outlandish luxuries. But they do value things beyond clean sheets and a comfortable mattress (although those are important too).

Here are the most popular hotel amenities as rated in a survey by Hotels.com. These things may not be as elaborate as what you’d find at the Four Seasons, but they’ll still leave your guests feeling valued.

In the hotel

Free breakfaast at hotel1. Complimentary breakfast

Even if it’s not room service eggs benedict, your guests would probably enjoy a chance to grab a bite to eat before they leave for a day of sightseeing or business meetings.

2. Restaurants

Having a restaurant in your establishment lets guests know they’ll have access to convenient meals while they’re traveling.

Free wifi at hotel3. Free wi-fi

Even if they’re only stopping by your establishment for a few hours – say, for a convention or a conference – visitors will appreciate internet access.

4. Parking

Anyone who has spent any time in a major – or even not so major – city can tell you how frustrating it can be to find parking. Guests and other visitors will be glad to know your establishment has its own private lot or garage.

24-hour hotel reception5. 24-hour front desk service

Guests want to know that if they have a problem at 3 in the morning, it will get the same level of attention as a problem that surfaces at 3 in the afternoon.

6. Smoke free hotels

As more and more public places go smoke-free, this amenity will seem standard.

7. Swimming pool

Most people don’t have their own swimming pool, so the chance to swim while they travel can feel like a treat.

8. Bar

If you have a bar in your hotel, you have a place for guests to unwind and socialize.

Air conditioning in hotel9. Air conditioning

Expect air conditioning to be on the list of hotel amenities as long as there are hotels. Your guests won’t be able to get a good night’s sleep without it.

10. Coffee and tea in the lobby

Just as with breakfasts, guests will appreciate a chance to get their caffeine fix as they start their day.

In the guest rooms

The survey also looked at hotel amenities that were more specific to individual rooms. The most popular in-room amenities included:

  • Free amenities such as shampoo and conditionerFree wi-fi
  • Bathroom shower – If possible, give your guests a shower experience that’s a little nicer/more advanced than what they have at home.
  • Soaps, shampoo, conditioners, hair rinse, shower gels, body lotions and all the other hotel amenities that make the shower experience more enjoyable.
  • Room size
  • TV
  • Air conditioning
  • Coffee/tea
  • Non smoking hotel policyNon-smoking rooms
  • Premium bedding – We’re not saying you need to shell out for the gold bedspread we mentioned earlier, but your guests will expect nice, clean sheets.
  • Daily housekeeping – There’s nothing quite like coming back to your hotel room to find fresh towels and a newly-made bed.
  • Mattress type – Finally, guests will appreciate sleeping on a mattress that’s as good as – if not better than – the one they enjoy at home.

Are you looking for ways to upgrade the amenities at your hotel? InnStyle can help. From bedding to towels to mattresses to in-room accessories, we have everything you need to make your customers feel like welcome guests.

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