Monthly Archives: March 2018

Improve ROI by Personalizing Your Guests’ Experience

Family Checking In At Hotel Reception Smiling

It’s nice to be on a first name basis with a business.

While being addressed as “Mr.” or “Ms.” is a sign of respect, it can also feel like you’re being summoned to the principal’s office.

Your hotel guests likely feel the same way. They enjoy personalized service, whether they’re staying in a hotel or talking to their cable company. Continue reading

Why Are Hotel Mattresses So Comfortable?

Cheerful young couple sleeping in a comfortable bed in an hotel room in the morning. The sunlight is coming in the room.

“If you ask me to recommend my favourite hotels in Saigon, Santa Barbara and Barcelona,” says Sarah Nicholson of the Australian travel website Escape, “I will rattle off three properties with great beds.”

These were all luxury properties with top-of-the-line amenities, but Nicholson hits on a very important point here: a hotel is only as good as its beds.

Continue reading