For some people, one of the most memorable parts of a trip – whether that’s at a hotel, bed and breakfast, or vacation rental property – is the room where they stayed.
And many innkeepers are taking advantage of this idea – and thus creating more revenue – by essentially setting up a gift shop. But rather than selling, say, t-shirts and postcards, these gift shops allow guests to purchase the sheets, towels, robes and other amenities they enjoyed during their stay.
If this sounds familiar, it is. It’s a topic we addressed earlier this year. But with December – and the gift giving season – just around the corner, we thought we’d bring up this idea again.
When the first economy hotels opened years ago, they catered to people whose top priority was price.
Their clientele were families on a budget, or business travelers moving from town to town and needing little more than a clean bed and bath.
But as time went on, these hotels began to upgrade. They provided free breakfast, bought better bath towels and duvets and – when the time came – began offering free WiFi. That’s why today’s traveler is expecting more, and often getting more for their money.
And it’s not just hotels. I’ve been advising our bed and breakfast customers for years that they must step up their game to compete.
B&B and country inn properties have always offered amenities, clean and well-put-together rooms, terrific breakfasts, and concierge services. (Innkeepers are very knowledgeable about their towns).
But as time has passed, hotels have also begun to offer breakfast and some amenities. (Although we’ve noticed this doesn’t always extend to bath amenities other then soap & shampoo, unless you ask for them specifically).
So if hotels are offering some of the amenities as bed and breakfasts, what’s the difference between a hotel and a B&B?