Here’s a point we’ve made before, and will most likely make again.
That’s because it’s an important one: Guests want three things from their stay with you — a clean room, clean bedding, and clean towels.
But that’s the bare minimum. Of course, your towels should be clean, but they should leave your guests feeling warm, dry and comforted. Here’s some advice on how to buy the best bath towel.
In the world of hotels, there are big luxuries, like the white sand beaches at the $3 billion Emirates Palace in Abu Dhabi or world-class golf courses in the middle of the desert at Arizona’s The Boulders. Continue reading
The hotel industry has been battling bed bugs for, well, as long as there have been hotels.
If you traveled back in time to ancient Egypt or medieval England or colonial America, you’d likely find some frazzled innkeeper wondering how to keep bed bugs out of their establishment. Continue reading
A new year is almost upon us, and like a lot of people, the team at InnStyle is focusing on self-improvement. That’s why – as we do every year around this time – we’re heading to the annual AIHP Knowledge Sharing Summit & Marketplace. Continue reading
In 2013, the New York Times told the story of Leslie Ciminello, a business traveler and frequent guest at the Hotel 1000 in Seattle.
Why did she keep coming back? Because the hotel would make sure to keep her room refrigerator stocked with lactose-free milk and gluten-free cereal.
“It’s one of the small but significant ways the hotel has kept her coming back,” wrote the Times’ Harriet Edelson, who noted that hotels around the country “are increasingly emphasizing personalized services that do not show up on any list of amenities.” Continue reading
Hotel, inn, vacation rental stays might be temporary, but that doesn’t mean you’ll never see your guests again. With careful planning, you can turn them into repeat customers.
Repeat customers are good business: it’s easier to keep them than it is to attract new clients, and they’ll spend more than someone staying with you for the first time.
Some of the best gifts we get can be things we’d never choose to buy for ourselves. Things that might seem like too much of an indulgence if we bought them on our own.
Are you looking to pamper someone in your life this year? Here are 10 luxurious gifts to look for this holiday season. Continue reading
Mattress shopping isn’t what it used to be. There was a time when choosing a mattress meant answering a simple question: soft or firm?
When it’s time for a mattress makeover, today’s innkeepers look for features like memory foam, pocketed coils and moisture wicking fabrics, all in the service of that vital factor of any customer’s stay: a good night’s rest.
It’s a question we’ve gotten many times over the years:
Can we buy tablecloths larger than the ones we find in our local stores?
And the answer is… Yes! InnStyle has a few suppliers who can provide custom tablecloth sizes for people with wider, longer or otherwise oversized tables. Continue reading
If you own a vacation rental property, it’s safe to say that you don’t have the interior decorating budget that you’d find at a massive hotel.
Nevertheless, there are ways you can give your property some personality with just a few small adjustments. Here are eight vacation rental interior design tips to help increase bookings. Continue reading