How to Buy the Best Bath Towel

Luxury Hotel Bathroom with Towels

Here’s a point we’ve made before, and will most likely make again.

That’s because it’s an important one: Guests want three things from their stay with you — a clean room, clean bedding, and clean towels.

But that’s the bare minimum. Of course, your towels should be clean, but they should leave your guests feeling warm, dry and comforted. Here’s some advice on how to buy the best bath towel.

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Innkeepers Know Repeat Guests Drive Long Term Success

In 2013, the New York Times told the story of Leslie Ciminello, a business traveler and frequent guest at the Hotel 1000 in Seattle.

Why did she keep coming back? Because the hotel would make sure to keep her room refrigerator stocked with lactose-free milk and gluten-free cereal.

“It’s one of the small but significant ways the hotel has kept her coming back,” wrote the Times’ Harriet Edelson, who noted that hotels around the country “are increasingly emphasizing personalized services that do not show up on any list of amenities.” Continue reading

How to Turn One-Time Guests into Loyal Customers

Couple doing the check-in at a hotel

Hotel, inn, vacation rental stays might be temporary, but that doesn’t mean you’ll never see your guests again. With careful planning, you can turn them into repeat customers.

Repeat customers are good business: it’s easier to keep them than it is to attract new clients, and they’ll spend more than someone staying with you for the first time.

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Innkeeper Tips for Mattress Makeovers

Sealy Glennon collection Mattress set

Mattress shopping isn’t what it used to be. There was a time when choosing a mattress meant answering a simple question: soft or firm?

When it’s time for a mattress makeover, today’s innkeepers look for features like memory foam, pocketed coils and moisture wicking fabrics, all in the service of that vital factor of any customer’s stay: a good night’s rest.

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8 Vacation Rental Interior Design Tips to Increase Bookings

Beah rental property

If you own a vacation rental property, it’s safe to say that you don’t have the interior decorating budget that you’d find at a massive hotel.

Nevertheless, there are ways you can give your property some personality with just a few small adjustments. Here are eight vacation rental interior design tips to help increase bookings. Continue reading