Return Policy

NON-DEFECTIVE MERCHANDISE

 If you wish to return non-defective, unused merchandise that you have ordered and received, please email InnStyle returns@innstyle.com within 15 days of receipt of merchandise, specifying what you want to return and the reason for the return.  The merchandise must be in the original packaging and be unused.  Upon receipt of your email request to return non-defective merchandise, InnStyle will follow up with you via phone and email.  For merchandise approved for return, a return authorization number and return address will be provided.  DO NOT RETURN merchandise without receiving from InnStyle a return authorization number and return address.  Failure to follow this procedure jeopardizes proper replacement or credit to you.  Please be aware that a restocking fee of up to 25% may be incurred depending upon the manufacturer’s policy.

For merchandise that meets these requirements, InnStyle will issue a merchandise refund (less any applicable restocking fees and shipping charges associated with your purchase) after your return has been received and inspected.  Shipping charges and appropriate insurance coverage to return this merchandise is the customer’s responsibility.

INCORRECT MERCHANDISE

 Please email InnStyle returns@innstyle.com at once if you receive merchandise that is not what you ordered either due to a mistake by InnStyle or the manufacturer.  We will make every attempt to expedite a replacement shipment of the correct merchandise you ordered.  You will not incur any incoming or outgoing shipping charges associated with the merchandise you received in error. InnStyle will contact you by phone and email to provide you with a return authorization number, return shipping label(s) and other information. DO NOT RETURN Merchandise without your authorization number and return label(s). Failure to follow this procedure jeopardizes proper replacement or credit to you. 

DAMAGED MERCHANDISE

Please email InnStyle returns@innstyle.com and detail the problem(s) with the merchandise.  We will make every attempt to replace approved damaged merchandise as promptly as possible, at no additional cost to you.  InnStyle will contact you by phone and email regarding the damaged merchandise.  DO NOT RETURN merchandise until InnStyle has provided you with a return authorization number and return shipping labels(s) which specifies where the merchandise is to be returned.  Failure to follow this procedure jeopardizes proper replacement or credit to you. 

In many cases, our manufacturers require that a sample or samples of the damaged merchandise be sent to them for inspection prior to approving acceptance of issuing replacements or credit.

Defective merchandise claims need to be received within 15 days of receiving the product.  For claims that exceed 15 days, the manufacturer determines reasonable expectations of the product’s performance based on factors such as cleaning procedures, chemical products used in cleaning the product, frequency of cleaning the product and how long the product has been used in service.  The manufacturer determines whether a credit or replacement is to be issued and whether they wish the defective merchandise to be returned to them.

If merchandise shipped via UPS, Fed Ex or USPS is visibly damaged at the time of delivery, refuse the package(s) that are damaged, but accept those that are not damaged. Email InnStyle returns@innstyle.com at once so that we can expedite the replacement and process a claim.  If you received concealed damage from one of the above mentioned carriers, please email InnStyle returns@innstyle.com immediately so that InnStyle can initiate a claim for the damaged product(s).  In both instances, InnStyle will both call and email you an acknowledgement that we received your report of a problem.  DO NOT RETURN merchandise without receiving from InnStyle a return authorization number and return shipping label(s) for return to the proper address.  Failure to follow this procedure jeopardizes proper replacement or credit to you. 

If merchandise shipped via common carrier (trucking companies) arrives visibly damaged, you should refuse delivery of packages containing damaged merchandise, but accept those that are not damaged.  You must note on the delivery receipt at the time of delivery a detailed list of what was damaged and refused.  Email InnStyle returns@innstyle.com immediately to advise us about the damage.  Please email or fax (215-257-9194) a copy of the delivery receipt and provide notes about the damaged contents and boxes.  If the boxes arrive crushed or re-packaged, you should inspect the contents for damage and record it on the delivery receipt and the condition of the boxes.  If you find that some merchandise is damaged, immediately contact InnStyle returns@innstyle.com so a claim can be filed with the carrier.  InnStyle will both call and email you to confirm your report of damaged merchandise.  We will do our best to expedite replacement of the damaged merchandise and provide you with the return authorization number as well as return shipping label(s).  DO NOT RETURN merchandise without receiving from InnStyle a return authorization number and return shipping label(s) for return to the proper address. Failure to follow this procedure jeopardizes proper replacement or credit to you.