The guest is the most important part of any hospitality business. They are what brings you to your job every day and help you make a living. Whether you are an innkeeper, a rental property owner, or a manager, you are directly interacting with and serving your guests daily. This could include making sure the guests’ bedding is properly washed, the necessary room accessories and amenities are in place, and the meals being served are well-prepared. Your ultimate goal is to keep your guests satisfied and make them want to come back. It would also be nice if they were happy enough to recommend your business to their friends and increase your public image in a positive way. This blog will explain why customers give good reviews, how to handle negative customer reviews, and ways your property can get more positive customer reviews.
Tag: care tips for innkeepers
Unique tips and information that can be utilized by innkeepers to provide an exceptional guest experience.
Bathrobe Benefits: Necessity or Luxury
Property managers are always looking for ways that they can add an extra “wow” to their property to help it stand out from the competition. It is a given that guests should arrive for their stay with comfortable bedding, a room with plush and bright white towels, and room accessories like luggage racks and a coffeemaker. Another amenity guests may greatly appreciate is bathrobes. Bathrobes are one of the few personal products that straddle the line between necessity and luxury.
They can provide guests with high levels of comfort and relaxation because of how soft and cozy they are. But bathrobes can have practical implications as well. This blog post will highlight some of the benefits bathrobes can offer your guests.
Continue reading Bathrobe Benefits: Necessity or Luxury →
What Is a Standard Pillow Size?
Every night, you sleep on the same type of pillow. You know exactly how it should feel and exactly how to position it to get a good night’s rest.
But then you go out of town and find yourself sleeping on a different type of pillow. Maybe it’s filled with a different material – feathers instead of foam or vice versa – or maybe it’s smaller or bigger than the standard pillow size you’re used to.
Whatever the case, you soon realize that different people need different types of pillows. Pillows and pillowcases come in a range of different sizes. In this blog post, we’ll help you decide which one is the right size for you.
Standard
Standard pillows are perhaps the most common type of pillow, measuring 20 inches by 26 inches. They’re the pillows you’ll usually find on a twin or double bed.
When picking pillowcases for these pillows, don’t worry if you can’t find any labeled simply “standard.” Most are designed to fit both standard and queen-sized pillows without having to worry about sacrificing comfort.
Queen
Slightly longer than standard pillows, queen pillows usually measure 20 inches by 30 inches. Two of them will fit perfectly side by side on a queen-sized bed. But like we said earlier, everyone has their own preference when it comes to pillows. Many sleepers might sleep on a double bed but enjoy the extra length that comes from the queen’s standard pillow size. Not everyone that has queen size beds will use queen size pillows. It’s not uncommon for some properties to use standard size pillows on their queen size beds.
King
As you’d expect, king-sized pillows are designed to fit king-sized beds, with the standard pillow size for kings measuring 20 inches by 36 inches. Some sleepers might find a pillow this large too heavy and unwieldy for normal sleep, which is why you might want to consider using king pillows for decorative purposes paired with queen-sized pillows for sleeping. Some innkeepers even use 3 to 6 standard size pillows, depending on whether the bed is made with 3 or 6 sleeping pillows.
Pillowcase tips
How you deploy your pillowcases can play a role in how well your guests sleep. For example:
- Larger pillowcases allow guests to fluff and conform the pillow to their desired shape, especially if they’re sleeping on pillows with gussets. (A gusseted pillow is one that has rectangular panels along its sides for added thickness.)
- Use smaller pillowcases when you want a pillow to retain its height and volume, or in cases where you want to extend the life of an older pillow.
- Tuck the ends of the pillowcase tightly to add extra volume and height.
- Stuffing a big pillow into a smaller pillowcase will distort the pillow shape and make sleeping more difficult.
Different pillows for different sleepers
The position in which people sleep is also an important consideration when choosing pillow sizes:
- Side sleepers – This category accounts for most of the population. People who sleep on their sides will do well with a firm or extra-firm pillow with an extra wide gusset to cover the distance between the ear and shoulder.
- Back sleepers – People who sleep on their backs tend to do well with thinner pillows, which can cradle the head without lifting it too much.
- Stomach sleepers – Sleeping on your stomach can strain your lower back. People who tend to sleep in this position should opt for a thin, soft pillow…or no pillow at all.
There may be such a thing as the standard pillow size, but there’s no such thing as the standard pillow. The right pillow size, shape and fill can make a world of difference to guests seeking a good night’s sleep. Let InnStyle help you find pillows that are right for your establishment.
No matter the pillow size, shape or material, we’re confident we have the pillows and pillow protectors you need to make sure your guests wake up feeling refreshed.
How Often Do Hotels Replace Pillows?
How long have you had the pillow you sleep on every night?
Two years? Four years? Six?
When you check into a hotel, the pillows you sleep on will likely be much newer, as hotels replace pillows fairly frequently.
Continue reading How Often Do Hotels Replace Pillows? →
How to Get Blood Out of Sheets
As stains go, blood is one of the worst.
It’s easy to see a blood stain and feel like Shakespeare’s Lady Macbeth, driven to the brink of madness by that spot that…just…won’t…come…out.
But getting blood stains out of hotel bed sheets doesn’t have to feel like an impossible task. Whether the stain is fresh or has had time to soak in overnight, there are numerous methods for restoring your sheets to pristine condition.
Continue reading How to Get Blood Out of Sheets →
How to Fold a Fitted Sheet
You pride yourself on having a neat, well-organized linen closet, with all your towels, washcloths, sheets and pillowcases cleanly squared away.
Then it comes time to fold a fitted sheet, and all bets are off.
As housekeeping chores go, this one can feel like a wrestling match, only your opponent is a squid, or a puff of smoke.
Continue reading How to Fold a Fitted Sheet →
How to Choose the Best Beach/Pool Towel
There are the towels you use to dry off with after your shower, and the towels you take to the pool or the beach.
In theory, there really shouldn’t be much difference. After all, a towel is a towel, right?
But you wouldn’t want to bring the plain old, worn out beige towels you use at home on your trip to the beach. Your beach towels shouldn’t be bland, they should be big and bold.
Read on to find out how you can choose the best possible beach towel.
Continue reading How to Choose the Best Beach/Pool Towel →
How Often Do Hotels and Inns Replace Mattresses?
Your hotel might have a James Beard Award-winning chef working in its kitchen.
Guests might be able to look out on a gorgeous view that lets them see for miles.
You might employ the most responsive housekeepers and the city’s most knowledgeable concierge.
But none of that will matter if your guests spend the night on a lackluster mattress.
Continue reading How Often Do Hotels and Inns Replace Mattresses? →
What Types of Mattresses Do Luxury Hotels, Inns and B&Bs Use?
What’s the Best Way to Care for Hotel Sheets?
There’s nothing quite like going to bed beneath a set of freshly washed sheets.
It’s a nice feeling when you’re at home, but something guests at your inn, bed and breakfast or vacation rental property will think of as a given. You check into an establishment, you expect to find clean, high quality hotel-style sheets.
But how do you keep those sheets clean and comfortable week after week, guest after guest? In this blog post, we’ll explore the best ways for you to care for bedding at your hotel, inn, bed and breakfast or vacation rental property.
Continue reading What’s the Best Way to Care for Hotel Sheets? →